Knol: Learning with Help from Google

by: Anne Haynes

After a several hours of tooling around with Knol I finally sent an email to the Google Knol team asking several questions see the Knol questions in this blog post.

Following is the email reply that I recieved from the support team:

———- Forwarded message ———-
From: Knol Help
Subject: Re: [#311279072] Please Help – Anne Haynes
To: Anne Haynes Home

Hello Anne,

Thank you for your reply and continued interest in Knol. Please note that
what you’ve described is expected behavior for recently published knols.

While you can share the URL to your knol directly with friends, there will
be a delay before your knol is reflected in search results. Please note
that your knols will still be visible to you, the author, before they are
made publicly searchable.

Additionally, we have noted that for some folks one or more of the methods
of name verification are not immediately working properly. We appreciate
the feedback you’ve provided as we improve this functionality. For
questions about name verification, please take a look a this help knol for
further details:

http://knol.google.com/k/knol-help/name-verification-faq/3vd571esbn0f5/1#H0-I-ve-tried-and-it-does-not-work

Thank you for your understanding and support of Knol.

The Knol Team

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